Auto Body Shop Manager
Houston, Texas•Full-time
About the Job
Job Summary: The Auto Body Shop Manager is responsible for the entire operations of FIX Auto Westheimer. Responsibilities include overseeing the completion of all repairs, achieving monthly & annual financial targets, driving store revenues and CSI/NPS improvements. The ideal candidate is a strong team player who leads by example, with hands-on knowledge of writing estimates and communicating professionally with customers throughout the repair process.
Reasons why to join our team:
- Health benefits.
- Dental and vision plans.
- Paid vacations.
- Paid holidays.
- Monday-Friday schedule.
Duties/Responsibilities:
- Manage the day-to-day operations of the facility, its employees and customer relations.
- Write accurate repair estimates and review estimates prepared by staff for completeness and accuracy.
- Communicate clearly with customers throughout the repair process, providing updates on repair status, timelines, and costs.
- Work collaboratively as a team player, supporting staff at all levels to keep repairs moving and maintain a positive shop culture.
- Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved.
- Achieve annual/monthly sales and financial performance targets
- Review work orders, assign tasks to employees and verify the quality of work performed.
- Market to other business to generate additional revenue opportunities.
- Conduct effective store meetings to train and keep employees informed of upcoming events and goals.
- Resolve all customer-related and employee complaints.
- Recruit, interview and hire new employees to ensure adequate staffing.
- Oversee the training, development, corrective action and termination of all employees.
- Other duties as assigned.
Experience/Skill Requirements:
- 5+ years of prior management experience in a collision facility required. Prior collision center, production management and estimating experience required.
- Proven ability to write repair estimates using industry-standard estimating software (e.g., CCC ONE, Mitchell, Audatex).
- Strong customer communication skills, with the ability to explain repairs, timelines, and costs in a clear, professional manner.
- Team player with a collaborative approach to leading and supporting shop staff.
- High school degree required, bachelor’s degree preferred.
- Effective leadership, customer service and delegations skills required.
- Ability to be analytical, problem solve and multi-task.
- Excellent oral and written communication skills.
- Must have a valid driver’s license and clean driving record.
About Elite Auto Experts
Welcome to the Careers page of Elite Auto Experts and CARSTAR Rabieh Group, where innovation meets unparalleled service in the automotive and collision repair industry. Founded in 2008, we've been serving our local communities with the utmost integrity and expertise.
At the heart of our organization is a family-led team. Started by a father alongside his sons. Elite Auto Experts initially focused on automotive repair and maintenance from a modest 6-bay facility. Over the years, we've expanded our services and now operate as part of the renowned CARSTAR franchise. Today, with multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, we continue to deliver top-notch service in both mechanical repairs and collision services.
At the heart of our organization is a family-led team. Started by a father alongside his sons. Elite Auto Experts initially focused on automotive repair and maintenance from a modest 6-bay facility. Over the years, we've expanded our services and now operate as part of the renowned CARSTAR franchise. Today, with multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, we continue to deliver top-notch service in both mechanical repairs and collision services.